Support — Atlas Red
Write to us —
a human reads it.
No ticket wall, no chatbot maze, no account required. One address reaches the people who build Atlas Red: hello@atlas-red.com.
One address, everything
Email hello@atlas-red.com — it's the same address our Terms and Privacy Policy name, and it covers all of it:
- Product help — questions, problems, "how do I…".
- Billing and refunds — Atlas Red Pro comes with a 60-day money-back guarantee; write to this address to use it.
- Privacy requests — access, deletion, or anything else from the Privacy Policy.
- Business enquiries — partnerships, press, anything else.
Every message is read by a person, and you'll normally hear back within a few business days.
Connecting ChatGPT or Claude? Start here
Atlas Red is in the ChatGPT plugin directory — Install plugin, sign in once, then mention @Atlas Red in a chat; what it does and how to ask. Claude and other MCP clients connect to the same server. Step-by-step instructions for all of them: the connection guide in the app; the background is on the MCP server page. If a connection or sign-in fails, email the address above with the assistant you're using and what it showed you.
Found a bug? The app has a faster lane
If you're signed in, the Feedback panel inside the app is the better route for bugs: it files a tracked report with a report id and emails you when the status changes. No account? Email works just as well — describe the problem and we'll take it from there.
Either way, a report we can act on quickly includes:
- What you did, what you expected, and what happened instead.
- Your browser and system — e.g. "Safari on macOS", "Chrome on Android".
- A screenshot, if you have one.
- Your account email, if it's about your account — so we can look at the right one.
The fine print, one click away
The Privacy Policy, the Terms of Service and this site's cookie notice cover what we do with data and what you agree to when you buy. Atlas Red is operated by Sinisa Dukic, trading as Electra Apps Studio — the full operator details, including the postal address, are in the Legal Notice.
Independent listing, if you'd like to compare or leave a review: Atlas Red on Toolradar.